faqs - Get in touch with us.

07710 547248 (unsolicited calls will not be tolerated)

Frequently Asked Questions

Please read our FAQ before sending us a message.

Why is my order ‘Cancelled’?

Your order will show as cancelled if you did not complete the payment, or if your payment failed. Orders are automatically cancelled after 10 minutes if we do not receive a successful payment.

How is the winner chosen?

We do the draw Live on our Facebook page for everyone to see. We use Google’s random number generator to determine the winner, we will show you how the random number generator works prior to drawing the winning number. We also prove we are live by reading out comments and answering customer queries as we go.

What is my draw number?

On your confirmation email for the competitions, you will see your ticket numbers or alternatively log into your account, go to ‘My account’ – My Orders – click on each order and you will see your ticket numbers there.

Send us an email

This following email is to be used by customers, associates or press only. Please check your junk inbox if you have not received a response within 1 working day. All unwarranted marketing emails will be deleted. This email address should only be used for customer services.